About Monarch Powersports - 2023 Top 1 Powersports Dealer In UT
Welcome to Monarch Powersports located in Orem, Utah. If you're looking for high quality and personal service, you've come to the right place. At Monarch Powersports we'll give you the attention and personal service you'll come to expect and enjoy. We take pride in carrying Husqvarna®, ZERO, Energica, Stark future and many quality pre-owned bikes. We offer the best in sales, repairs, and accessories. Let us put our experience to work for you.
Utah's "Premier" Husqvarna® & Zero Motorcycle Dealership
Monarch Powersports is a family-owned and operated dealership in Orem, UT.
We carry the full line of Husqvarna®, Zero, Energica and STARK Varg motorcycles. In addition, we carry Electric bicycles from Intense, Fantic, Ffluid and Husqvarna®, apparel, accessories and gifts. We buy sell many quality pre-owned bikes from all makes and manufacturers and welcome your trade-ins. We have a first-rate service department offering everything from basic maintenance to full blow rebuilds.
Our family and team members all ride range of on and off-road vehicles. Come ride with us too. Our riders club meets monthly for rides, events, and to build a strong powersports community! We carry a wide selection of parts and have factory trained mechanics during all business hours.
Never ridden a street bike before and looking to learn? Come and try out our S.M.A.R.T. rider education simulation system. It's the proven safe way to learn to ride! It's very realistic and fun. We offer the only S.M.A.R.T. simulation in the state of Utah!
The Monarch Powersports Value Statement
- To focus on relationships
- To exceed expectations
- To never stop improving
- To be the best
We also strive to eliminate call transfers whenever possible. If a person is not available, ask the customer's preference of message (personal or voice). Always follow - up with calls.
- 1. Exemplify our dealership's commitment to customer service and satisfaction daily.
- 2. Demonstrate respect, integrity, and pride with customers and each other.
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3. The Monarch Powersports image and reputation rests on our people, our actions, our attitudes, and our relationships:
- Greet every customer with eye contact, a sincere welcome, and a smile.
- Engage the customer through our common interests (motorcycling, motor clothes, geography, riding experiences)
- Present yourself professionally with our customers "Good morning, good afternoon, Yes Sir, Certainly, My Pleasure, Thank You".
- Maintain high standards of cleanliness for ourselves and our work environment (desks, offices, benches, retail space.)
- 4. Always keep promises and commitments by being realistic, truthful, and honest.
- 5. Set high standards and never accept mediocrity. In order to be the best, we must achieve unparalleled standards.
- 6. Escort customers rather than pointing out directions.
- 7. Honor and uphold the Husqvarna® & Zero image by studying and knowing our product, history, and being committed to training.
- 8. Be an ambassador of Monarch Recreation in and outside the workplace. Always talk positively. If you receive a complaint take ownership and resolve or communicate it to the appropriate person.
- 9. Use telephone etiquette. Answer within three rings and with a "smile."
- 10. Everyone at Monarch is empowered to break away from regular duties or conversations to address a customer's needs.
- 11. Take personal responsibility to report areas needing improvement. Take your position seriously and proactively work to advance processes. Communicate your suggestions for improvement.
- 12. Protect the assets of Monarch. Monitor and report security concerns, conserve energy, properly maintain our dealership, and protect our working environment.
- 13. Have fun & Ride Safe.
Monarch Powersports is one company with one mission, one goal, and one focus.
To Be The Best!
Contact Us Today!
Call us at (385) 988-7000 or come by today and experience our superior service and selection! We look forward to serving you!
Monarch Powersports is conveniently located near the areas of Lehi, Provo, Fairfield, and Vivian Park.